Business Builders Series - 4/7-6/16


Join us for a new series of informational events for small business owners and managers and entrepreneurs.

"Business Builders: Foundation of Small Business Success" is presented by North Side/Shore Chamber of Commerce and sponsored by the Northside Community Development Fund.

Do you want to build your business expertise to be a more successful owner or manager? Are you a long-time business owner or manager looking to build skills in a particular area? Are you an entrepreneur looking to start a new business?

Consider participating in one or more sessions of this upcoming event series. Each session will be interactive and provide you with actionable tips to build your business.

Every other Wednesday at 10a online - April 7 to June 16.

April 7, 10-11a, Grow with Google

Title: Grow with Google - Using Google’s Free Tools to Increase Business

Speaker: Randi Penfil, Grow with Google Speaker

Want your business to be found online? Need to figure out how to manage your business on Google Search and Maps? This is the workshop for you.

Join Google speaker Randi Penfil to learn about Google My Business, a free tool for local businesses who want to connect with customers on Google Search and Maps. We will highlight the importance of verifying and how to use Google My Business effectively.

In this session, you'll learn how to:

  • Create or claim your Business Profile on Google
  • Manage your business info across Google Search and Maps
  • Use Google My Business to connect with potential customers
  • Tips, tricks and what’s new!
  • Hands-on demo of Google My Business

Event has concluded. Event materials linked below:

Google My Business Slides

Google My Business Quick Tips & Reference Guide

Get Your Local Business on Google Search and Maps Handout

April 21, 10-11a - Recruiting Resources

Title: Recruiting Resources - Where and How to Find Great Candidates


  • Terri Hammond, Business Coach / Vice President, ThistleSea Business Development
  • Raeann Burgo, Of Counsel, Fisher & Phillips LLP
  • Ellie Pfeuffer, Business Services Manager, PA CareerLink

Do you want your interviews to be more effective? Do you want to make sure that you're meeting legal requirements in your recruiting process? Are you wondering where you can find great candidates?

In this session, you'll learn about successful and legal recruiting practices. First, Terri Hammond will speak on the recruiting "process" and the "three Cs" - capability, commitment and chemistry. Your interviews will be more effective and elicit valuable information from candidates. Then, Raeann Burgo will cover the legalities of the recruiting process - what you can and cannot include in job descriptions and interviews, as well as new considerations specific to COVID. Last, Ellie Pfeuffer will talk about the many resources available to employers through PA CareerLink.

Event has concluded. Event materials linked below:

Recruiting Resources - Recording

Recruiting Resources - Slides

May 5, 10-11a - Generational Differences

Title: Generational Differences - Working with Multiple Generations

Speaker: Dr. Caitlin Faas

Do you want to better understand the multiple generations that are your employees, coworkers or customers? Wondering about the difference between Millennials and Gen Z? You're not alone.

Join Dr. Caitlin Faas, a developmentalist and psychological facilitator, to learn how to connect your business goals with the generations.

In this session, you'll learn how to:

  • Identify and label the generations correctly
  • Learn the different stages generations are experiencing
  • Sell to the different generations
  • Recruit and lead different generations in your small business

Event has concluded. Event materials linked below:

Generational Differences - Recording

Generational Differences - Slides

May 19, 10-11a - Market Research

Title: Market Research - Using Public Data to Understand Your Market

Speaker: Tammy Stoken, Business Librarian, Carnegie Library of Pittsburgh

If you need to find demographics, collect industry information, or make a marketing/client list, look no further! Carnegie Library of Pittsburgh has databases that you can use for FREE with your library card. Join Tammy Stoken, Business Librarian, for an overview and tutorial on how to use these databases.

  • Mergent Intellect - Learn how to find demographics
  • First Research - Collect industry information
  • RefUSA - Build client and marketing lists

Event has concluded. Event materials linked below:

Market Research - Recording

Market Research - Slides

June 2, 10-11a - Supervision 101

Title: Supervision 101 - Tips and Strategies for New Supervisors

Speaker: Dr. Gerald Ferguson, Professor of Business and Entrepreneurship, Community College of Allegheny County

Do you want to gain a through understanding of what's needed to be an effective supervisor as well as how to develop effective supervisors?This session will present practices of supervision. Emphasis is placed on understanding the role of the supervisor in the management process, improving communication, resolving conflicts and increasing productivity.

Through this session you will gain an understanding of:

  1. Supervisory challenges
  2. Motivation techniques
  3. Coaching techniques
  4. Leadership styles
  5. Communication process
  6. Team Development process (traditional and virtual)
  7. Decision making and meeting facilitation skills

Event has concluded. Event materials linked below:

Supervision 101 - Recording

Supervision 101 - Slides

June 16, 10-11a - Managing Risk

Title: Managing Risk - Tactics to Control Risk in Business Operations

Speaker: Marcy Smorey-Giger, Attorney Owner, Smorey Giger Law

Marcy will be speaking on the topic of risk as applied to business ownership and operations management. She will cover the following topics:

  • Learn to assess and control your business risks
  • Tips on how to identify and measure risks
  • Guidance for managing and reducing risk
  • Use commercial contracts to transfer away risk
  • Avoid added risk by understanding the function of critical legal provisions

Event has concluded. Event materials linked below:

Managing Risk - Recording

Managing Risk - Slides




Food for Thought - 10/28

Oct 28th 11:30 am - 1:00 pm



Coffee & Contacts - 11/9

Nov 09th 8:00 am - 9:30 am



In Your Business - 11/18

Nov 18th 5:30 pm - 7:00 pm

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809 Middle Street, Pittsburgh PA 15212

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